This is the Quality Policy of RMIT Training Pty Ltd ("RMIT
Training"), a wholly owned subsidiary of RMIT University. This policy
applies to all areas of the Company, including the two businesses, which
are:
RMIT Training seeks to protect and enhance RMIT University's
reputation for excellence in quality education, training, publishing and
consultancy products and services.
Our Commitment to our Customers
At RMIT Training, we are committed to providing our customers with
quality education, training, publishing and consultancy products and
services. Quality standards and customer satisfaction are measured in
terms of service performance, reliability, relevance and timeliness.
Communication
RMIT Training is committed to communicating the strategic directions,
objectives and achievements of RMIT Training to all staff and
stakeholders to ensure that all staff operate consistently to meet the
organisation's goals.
Risk Management
RMIT Training seeks to ensure that all products, services and
processes meet customer and organisation requirements by vigilant and
pro-active management and supervision. Systems and processes are
regularly reviewed and monitored to ensure they are effective, relevant
and correctly implemented.
Supporting our People
RMIT Training seeks to ensure that all staff are provided with the
necessary information, training and resources to maintain the quality of
our products and services to satisfy the needs and expectations of our
customers.
Quality Improvement
Our company's mission, goals and objectives are directed towards
ongoing process improvement as a basis for strengthening our competitive
position and for improving product quality and service standards.